First Line IT Support for Connection
Core provides First Line IT support to Connection’s employees, providing a prompt and efficient helpdesk service for everyday IT issues. Core also provides Third line support to the company’s in house IT technician whenever needed, acting as a sounding board and taking over the entire IT function to cover holidays and absence.
“Having the support of Core means I can sleep at night knowing that our IT will always be looked after, even if our in-house technician isn’t there. It’s great to have someone I trust who knows what goes on and can offer us all the support we need.”
Tim O'Sullivan
Connection
Having the support of Core means I can sleep at night knowing that our IT will always be looked after, even if our in-house technician isn’t there. Core knows how our IT works, understands what is going on and can offer whatever level of support we need. This gives us complete peace of mind and means our business can continue to run effectively no matter what.
By taking care of all the first line queries such as password resets and everyday technical issues, Core takes the pressure off our own IT technician and frees up his time to focus on more strategic work. The excellent relationship we have developed with Core means that our technician uses the team at Core as a sounding board, testing his ideas and checking if he is unsure about anything. They produce a monthly report so that we can see where most calls are being generated and look at ways to reduce these and improve efficiency.